University Health Service
  Medical Benefits  >>     Charges  >>  Default Appointment Charges  
To ensure efficient use of our services and discourage wastage, the University Health Service would like to extend the Default Appointment Charge (DNA charge) to ALL long appointments.
There will be a Default Appointment Charge (DNA charge) for failure to attend the following booked appointments without giving 24 hours' advance notice:
 
  • Wellness clinic
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  • Well woman clinic
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  • Medical certificate examinations
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  • Immunisation records
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  • Travel health clinic
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  • New employee health assessments and occupational health check-ups
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  • Medical check for special programmes (e.g., weight control programme)
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  • Dental appointments
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  • Physiotherapy appointments
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  • Other types of long appointments
  • Late arrivals will be regarded as "Defaults" and the DNA Charge will apply. The service may also be cancelled depending on availability of the doctor / dentist / physiotherapist.
     
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