| Medical Benefits >> | For Staff >> Reimbursement Procedures |
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Timing
- Patients should pay their specialist fees / hospitalisation fees first, then apply for reimbursement within
three months of the transaction date. Late submissions will not be processed.
Application for Reimbursement
- Patients should fill in the Reimbursement Form attaching with the following documents and send
them to the UHS by mail or in person:- Original receipts
- Specialist reply slip (copy)
- Details of medication prescribed (names, dosage and total quantity)
- Investigation reports
- Discharge summary
- Reimbursements will be made via monthly payroll cycle.
Maternity Cases
- For maternity cases, application should be submitted within three months after delivery.
Patients Attending Accident & Emergency Department
- Patients should take note that according to the university’s regulations regarding medical benefits scheme, which are clearly stated in the staff handbook, “the university shall not accept any financial responsibility in connection with the care or treatment of persons eligible to participate in the scheme … unless such care or treatment has been authorised by the Director of the UHS”.
- If patients plan to have other arrangements for their condition, and would like to be eligible for reimbursement from the University, they should seek prior approval from the UHS. They may do this by booking a medical appointment at the UHS for further discussion, or by submitting a written application. In the rare case of an emergency situation in which prior approval from the UHS cannot be obtained, patients should send in a written application for special retrospective approval not later than two working days from their A&E visit. Special retrospective approval will only be granted for exceptional circumstances.