Default Appointment Charges

  Appointment   >>     Charges and Payment Options   >>   Default Appointment Charges  
  • To ensure efficient use of our services and discourage wastage, a Default Appointment Charge (DNA charge)
    will apply when a user fails to attend the following booked appointments without giving 24 hours’ advance notice:
    • Wellness check-ups
    • Well woman check-ups
    • Medical certificate examinations
    • Immunisation records
    • Travel health service
    • New employee health assessments and occupational health check-ups
    • Medical check for special programmes (e.g., weight control programme)
    • Dental appointments
    • Physiotherapy appointments
    • Other types of long appointments
  • Late arrivals will be regarded as “Defaults” and the DNA Charge will apply. The service may also be cancelled
    depending on availability of the doctor / dentist / physiotherapist.